LiveChat review

LiveChat fits a dealership that already has internet salespeople or a BDC and wants a solid chat inbox for them rather than an AI that runs the conversation. Essential costs $19 per user a month billed yearly and includes the omnichannel inbox and ticketing, proactive greetings, live visitor tracking for 50 visitors and one AI agent with 10 AI resolutions a month. Growth at $79 per user adds chat supervision and takeover, shared canned responses, unlimited chat history, 400 tracked visitors and 200 AI resolutions a month. WhatsApp, Messenger and Instagram connect through its marketplace. A free trial starts without a sales call. LiveChat has no inventory, trade-in or DMS features, and the small AI allowance means people answer most chats, so it suits stores that staff the chat rather than those hoping to automate it.

Who it is for

Dealers with their own internet sales team who want a polished chat inbox for staff.

Price

Essential $19 per user per month billed yearly.

$19 per user / month Billed annually
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Omnichannel inbox and ticketing system
• One AI agent with 10 AI resolutions a month on Essential
• Proactive chat to engage visitors
• Live visitor tracking
• Chat supervision and takeover on Growth

Strengths and weaknesses

• Strength: Clear per-seat pricing
• Strength: Mature tool from a vendor with 30,000+ customers
• Strength: Free trial without a sales call
• Weakness: Needs your own staff to answer
• Weakness: AI resolutions are limited on lower plans
• Weakness: No automotive inventory or DMS features

Key facts

• Growth: $79 per user per month yearly
• AI resolutions: 10 a month on Essential, 200 on Growth
• Customers: 30,000+ across LiveChat, HelpDesk and ChatBot, per the vendor

Where it ranks

LiveChat is No. 10 in our Best Chatbots for Automotive Dealers verdict and No. 8 in Best Chatbots for Law Firms and No. 10 in Best Chatbots for WordPress and No. 9 in Best Intercom Alternatives.