Help Scout AI Answers review

Help Scout keeps things simple. The core product is a shared inbox, a Docs knowledge base and a chat Messenger, and its AI agent, sold as an add-on and described as AI Answers, resolves customer questions from your knowledge base and other sources, passing anything complex to the team. It costs $0.75 per resolution, the lowest per-resolution price we found among the vendors that publish one, and Help Scout offers a 3-month free trial of the add-on. The free plan covers 5 users, one inbox and one Docs site, so a very small team can start without a contract. Paid plans run from $25 per user per month on Standard, with AI Drafts unlimited on Plus. The limits are scope and depth. Help Scout documents email and chat but no voice agent, and integrations with Salesforce, Jira and HubSpot plus advanced workflows sit on the $45 Plus plan.

Who it is for

Small teams that want a simple help desk and pay-as-you-go AI answers.

Price

Free plan for 5 users; Standard from $25 per user per month; AI agent at $0.75 per resolution.

Envoy Add-on $ 0.75 / resolution Scale capacity with an AI assistant that instantly resolves customer requests.
Quoted from the vendor pricing page on November 6, 2026.

Key features

• AI Answers agent that resolves questions from your knowledge base and website
• Handoff to the team for complex requests
• Shared inbox, Docs knowledge base and Messenger
• AI Drafts and an AI inbox assistant for human agents
• Salesforce, Jira and HubSpot integrations on Plus

Strengths and weaknesses

• Strength: Lowest published per-resolution price in this list
• Strength: Permanent free plan for up to 5 users
• Strength: 3-month free trial of the AI add-on
• Weakness: Fewer documented channels than Intercom or Zendesk
• Weakness: No voice AI documented
• Weakness: Advanced workflows and integrations need Plus at $45 per user

Key facts

• Free plan: 5 users, 1 inbox, 1 Docs site
• AI price: $0.75 per resolution, billed monthly
• AI trial: 3 months
• Paid plans: Standard $25, Plus $45, Pro $75 per user per month

Where it ranks

Help Scout AI Answers is No. 5 in our Best AI Customer Support Agents verdict.