Trengo review

Trengo is a shared inbox from a European company that puts WhatsApp Business, email, live chat, social channels including TikTok, and voice calls side by side, with the customer's details next to each thread. Its AI agents answer repetitive questions at any hour and in any language, and Trengo claims they resolve up to 80% of queries before a person steps in. Plans bundle a set number of users with a yearly conversation allowance: Base includes 3 users and 1,200 conversations a year, Boost 10 users and 6,000, and Pro 20 users and 18,000. That makes budgeting simple for steady volumes, but busy WhatsApp teams can reach the allowance quickly. The AI agent is only a playground on Base, so real automation starts on Boost, and broadcasting and voice are add-ons. Messages handled by the AI agent on WhatsApp, voice and SMS also carry a surcharge. Pricing appeared only in euros from our location, so the USD check is pending.

Who it is for

European support and sales teams that want WhatsApp, email and voice in one inbox with an AI agent.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Shared inbox for WhatsApp Business, email, live chat, social media and voice calls
• AI agents that answer routine questions around the clock in many languages
• AI Journeys to automate conversations across steps and channels (beta)
• WhatsApp broadcasting and voice calling as add-ons
• Dessa, an AI agent for ecommerce support and sales

Strengths and weaknesses

• Strength: Official WhatsApp Business Partner and Meta Business Partner
• Strength: First 1,000 WhatsApp service messages per number each month are free
• Strength: Plans include a set number of users and conversations, so costs are known upfront
• Weakness: USD prices were not shown on the page as fetched from our location
• Weakness: The AI agent is playground only on the Base plan
• Weakness: Broadcasting and voice are paid add-ons on every plan

Key facts

• Base plan: 3 users included (max 5), 1,200 conversations per year
• Boost plan: 10 users included, 6,000 conversations per year
• Pro plan: 20 users included, 18,000 conversations per year
• AI surcharge: Applies to WhatsApp, voice and SMS handled by the AI agent

Where it ranks

Trengo is No. 5 in our Best Omnichannel Messaging Platforms verdict and No. 10 in Best WhatsApp Business Platforms.