Rezolve.ai review

Rezolve.ai puts its Sidekick assistant on Microsoft Teams, Slack, email, web and phone, and its homepage is direct about what it does beyond answering: it resets the password and provisions the software. The company says 8 AI agents sit behind every conversation and lists 150+ integrations. It can replace your ITSM with its own incident, change and request system, or sit on top of ServiceNow, Freshservice or Jira. The pricing page explains how billing works without giving rates: AI for Employees is priced per employee per month, AI for Technicians per fulfiller, and autonomous agents on a fixed annual fee or per run. A firm number comes after a 30 minute scoping call. Customers named on the site include a credit union supporting 1,000+ employees in Teams, which matches its industry focus on credit unions, higher education and government.

Who it is for

Microsoft Teams-centric organizations, including credit unions, higher education and government, that want AI answers plus actions.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Sidekick answers from approved knowledge, cites sources, resets passwords and provisions software
• 8 foundational AI agents behind every conversation
• Works on top of ServiceNow, Freshservice or Jira, or as a standalone ITSM
• Rezolve VoiceIQ for phone support
• 150+ integrations

Strengths and weaknesses

• Strength: Clear pricing structure by employee or fulfiller
• Strength: Can augment an existing ITSM
• Strength: Voice channel included in AI for Employees
• Weakness: No published rates; pricing comes from a scoping call
• Weakness: Sales-led rollout
• Weakness: Strongest fit is Microsoft Teams shops

Key facts

• AI for Employees: Priced per employee per month
• AI for Technicians: Priced per fulfiller per month
• Autonomous Agents: Fixed annual fee or per agent run
• Integrations: 150+
• Security: SOC 2 Type II, ISO 27001

Where it ranks

Rezolve.ai is No. 7 in our Best AI IT Service Desk Agents verdict.