Ravenna review

Ravenna describes itself as the agentic service desk for IT, HR and operations, and it lives where requests already happen: inside Slack and Microsoft Teams. Its agents answer common questions from existing knowledge and handle requests that need action, and a natural language builder guides their behavior. The workflow canvas ships with building blocks for software access requests, onboarding and offboarding and hardware issues, which covers most of what a small IT team sees each week. A CoPilot assistant gives technicians context on tickets, knowledge and people, and analytics dashboards track desk performance. Public docs and an API reference make it easy to check details before a call, and the site offers an Add to Slack option next to the demo request. The weak spot for buyers is pricing: none is published, so it is hard to compare with Siit or Jira Service Management without talking to sales.

Who it is for

Slack-first IT and operations teams that want agents and workflows for access requests without a separate portal.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Ravenna Agents answer common questions from existing knowledge and automate tasks in Slack and Teams
• Visual workflow canvas for software access requests and onboarding
• Natural language agent builder
• CoPilot assistant with context on tickets, knowledge and workflows
• Analytics dashboards for service desk performance

Strengths and weaknesses

• Strength: Lives inside Slack and Teams
• Strength: Add to Slack option for a quick start
• Strength: Covers IT, HR and operations workspaces
• Weakness: No published pricing
• Weakness: Integration count not published
• Weakness: Fewer ITSM features than full platforms

Key facts

• Channels: Slack, Microsoft Teams
• Teams covered: IT, HR and operations
• Workflows: Software access, onboarding and offboarding, hardware requests
• Docs: Public documentation and API reference
• Pricing: Not published

Where it ranks

Ravenna is No. 8 in our Best AI IT Service Desk Agents verdict.