Notable review

Notable approaches patient conversations as one part of a wider automation platform. On the access side, its voice and SMS agents handle inquiries, scheduling and billing around the clock, reach out to book follow-ups and referrals or fill open slots, welcome new patients and support MyChart questions with a warm transfer for complex issues. Around those agents sit workflows that a chatbot vendor would not touch, such as reading faxed orders into Epic and sending good faith estimates. Notable says it integrates bi-directionally with EHRs and payer portals and names Epic, Oracle and athenahealth, using HL7, SFTP and SIP. Flow Builder and the newer Flow Compass let operators design and govern automations. Named customers include MUSC Health, UC San Diego Health and CommonSpirit. For a list about chatbots the gap is web chat: the access page describes voice and SMS but no website chat agent, and pricing is only available through a demo.

Who it is for

Health systems that want AI agents to run patient access workflows end to end, beyond a chat window.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Omni-channel voice and SMS agents for inquiries, scheduling and billing
• Outbound scheduling for follow-ups, referrals and open slots
• New patient onboarding and MyChart support by voice AI
• Fax and document intake exported into Epic
• Flow Builder and Flow Compass to design and govern automations

Strengths and weaknesses

• Strength: Covers patient access work beyond conversations, such as fax intake
• Strength: Bi-directional EHR integration, with Epic named across flows
• Strength: Named health system customers such as MUSC and UC San Diego Health
• Weakness: No web chat agent described on the access page
• Weakness: No public pricing
• Weakness: A platform purchase rather than a simple bot

Key facts

• Standards: HL7 MDM, ORU and ORM, SFTP, SIP
• Reported results: 66% call deflection at Catholic Health, per the vendor
• Builder tools: Flow Builder, Flow Compass, Sidekick

Where it ranks

Notable is No. 8 in our Best Healthcare Chatbots verdict.