Moveworks review

Moveworks is the most capable assistant here for very large workforces, and its IT page reads like a checklist for this category. It says employees can reset passwords, regain account access, request software or hardware, troubleshoot VPN issues and check ticket status 24/7 in Slack, Teams, web or mobile. It is not tied to one service desk: the page describes governed action across ServiceNow, Jira, Freshservice, identity providers and endpoint tools, with audit trails. The homepage says it works in over 100 languages and is trusted by 350+ organizations, and ServiceNow has completed its acquisition of Moveworks, which matters for buyers planning a long contract. What keeps it out of the top spots is cost visibility. Pricing is a custom quote, the rollout is sales-led, and the scale it is built for will be more than most mid-size IT teams need.

Who it is for

Large enterprises that want one AI assistant acting across ServiceNow, Jira, Freshservice and identity tools.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Available 24/7 in Slack, Teams, web or mobile
• Resets passwords, restores locked accounts and handles software and hardware requests
• Takes governed action across ServiceNow, Jira, Freshservice and other ITSM systems
• Support in over 100 languages
• AI Agent Marketplace and Tool Studio for custom agents

Strengths and weaknesses

• Strength: Works across several ITSM tools at once
• Strength: Over 100 languages
• Strength: Strong fit for ServiceNow customers after the acquisition
• Weakness: No published pricing
• Weakness: Sales-led rollout
• Weakness: Built for large organizations, not small IT teams

Key facts

• Owner: ServiceNow
• Channels: Slack, Teams, web, mobile
• Languages: Over 100
• Customers: 350+ organizations
• Pricing: Custom quote

Where it ranks

Moveworks is No. 6 in our Best AI IT Service Desk Agents verdict.