Luma Health review

Luma Health sells a patient engagement platform that now runs on AI agents. Its outreach agent texts patients after they cancel or miss an appointment, keeps following up until they rebook, and writes the chosen time into the EHR; the same approach closes care gaps when visits are due. Around it sit intake forms and checklists, eligibility checks, reminders, payments and Fax Transform, and Agent Launchpad orchestrates agents for tasks such as procedure prep. Luma names integrations with athenahealth, eClinicalWorks, Epic, Oracle Health and MEDITECH and partnerships with NextGen, Nextech, Greenway Health and PCC, the broadest EHR list here. It describes itself as HIPAA-compliant and lists HITRUST CSF r2, HITRUST ai2 and SOC 2 Type II. As a chatbot, Luma leans toward outbound text and phone rather than a website FAQ widget, and pricing requires a demo, so it suits groups replacing reminder and intake tools more than those adding a site bot.

Who it is for

Medical groups and community health centers that want automated outreach and rebooking tied to their EHR.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• AI agents that text patients after a cancellation or no-show and book the new time in the EHR
• Outreach to close care gaps when care is due
• Digital intake forms, checklists and eligibility checks
• Agent Launchpad for orchestrating agents such as procedure prep
• Fax Transform for turning incoming faxes into workflows

Strengths and weaknesses

• Strength: The widest list of named EHR integrations on this list
• Strength: HIPAA-compliant with HITRUST CSF r2, HITRUST ai2 and SOC 2 Type II listed
• Strength: Covers intake, reminders and payments as well as conversations
• Weakness: Web chat is not described on its AI pages
• Weakness: No public pricing
• Weakness: Agents focus on outreach more than inbound FAQs

Key facts

• Reported results: 2.3x as many cancelled visits rescheduled at CLS Health versus standard SMS reminders, per the vendor
• Certifications: HITRUST CSF r2, HITRUST ai2, SOC 2 Type II, ISO 27001:2022
• Calls resolved: 614,709 without staff in 12 months, per the vendor

Where it ranks

Luma Health is No. 7 in our Best Healthcare Chatbots verdict.