Kore.ai review

Kore.ai is a general enterprise agent platform with a healthcare provider package that arrives with more than 100 prebuilt use cases, integrations and HIPAA compliance included. Patient-facing agents cover appointment booking and management, prescription refills, lab results and registration, while care coordination agents handle prior authorization and referrals. The same platform supports HR, IT and recruiting work, which matters if your organization wants one vendor for internal and patient bots. Kore.ai names Epic, Oracle Cerner, NextGen Healthcare, Artera and Denticon as EHR connectors and Genesys, NICE, Talkdesk, Twilio and Amazon Connect for contact centers, with web, mobile, Slack and Microsoft Teams among its channel connectors. Its page reports 40 to 60% self-service containment. Prices are not published, and the breadth of the platform means a sales-led project rather than a quick install. SMS is not listed on the provider page, so confirm text messaging if patients expect it.

Who it is for

Large provider organizations that want prebuilt patient agents across voice and digital channels.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• 100+ prebuilt healthcare use cases
• Appointment booking and management, refills, lab results and registration
• Prior authorization automation and referrals
• Live agent assist for contact center staff
• Contact center connectors for Genesys, NICE, Talkdesk, Twilio and Amazon Connect

Strengths and weaknesses

• Strength: Wide use case library for patient access and back office work
• Strength: Named EHR connectors, including Epic and Oracle Cerner
• Strength: HIPAA, SOC 2 and ISO 27001 badges listed
• Weakness: No public pricing
• Weakness: SMS is not named as a channel on the provider page
• Weakness: An enterprise platform with a matching rollout effort

Key facts

• Prebuilt use cases: 100+
• Reported containment: 40 to 60% self-service containment, per the vendor
• Compliance badges: HIPAA, FedRAMP, SOC 2, GDPR, ISO 27001, PCI DSS

Where it ranks

Kore.ai is No. 5 in our Best Healthcare Chatbots verdict.