Ivy & Ocelot from Gravyty review

Ivy & Ocelot is Gravyty's combined higher education assistant, built from two of the best known campus chatbot vendors. Ivy's pricing page prices the Campus Professional Plan by full-time equivalent students and the content areas you choose, which run from Admissions, Financial Aid and the Registrar to Career Services, the Library and the IT Help Desk. The plan lists a generative chatbot, a daily web crawl, an inbox with cluster analysis, calendar scheduling, white labeling, omnichannel live chat, SMS message packs, IVR and telephony, Facebook Messenger and Alexa, and a Financial Aid Content Pack. Ocelot adds video libraries and managed financial aid services, and says it answered over 15.6 million questions in the last 12 months. Gravyty lists SOC 2, HIPAA, FERPA and GDPR compliance and connectors to SIS, LMS, CRM and financial aid systems. The catch is buying: there is no public price, and you go through a sales quote.

Who it is for

Colleges that want one assistant covering admissions, financial aid, the registrar and student services, connected to the SIS and CRM they already run.

Price

See vendor pricing (USD check pending); Ivy quotes by FTE students and content areas.

US price check pending. See the vendor pricing page.

Key features

• Generative chatbot that answers only from your own content, with a daily web crawl (ChatbotSync)
• Omnichannel live chat, SMS message packs, IVR and telephony in the Campus Professional Plan
• Financial Aid Content Pack, plus Ocelot video libraries and financial aid managed services
• Connectors to SIS, LMS, CRM and financial aid systems for personalized answers
• Multilingual answers in over 100 languages through Google Translate

Strengths and weaknesses

• Strength: Built for campus departments, with content areas from Admissions to Bursar and IT Help Desk
• Strength: Vendor states SOC 2, HIPAA, FERPA and GDPR compliance, plus a HECVAT and VPAT FAQ
• Strength: Hands-on launch and optimization help from a dedicated team
• Weakness: No public prices; you request a quote based on FTE students
• Weakness: Two brands and two websites still describe one product, which can confuse buyers
• Weakness: Live chat, telephony and integrations add scope that smaller schools may not need

Key facts

• Pricing basis: FTE students and content areas
• Scale: Ocelot: 15.6 million questions answered in 12 months
• Owner: Gravyty

Where it ranks

Ivy & Ocelot from Gravyty is No. 1 in our Best Higher Education Chatbots verdict.