Infobip review

Infobip is one of the large messaging carriers, and its AgentOS package wraps that delivery network in an omnichannel inbox, AI agents, a customer data platform, automated customer flows and analytics. The inbox unifies chat apps, messaging, email, social and voice so agents see the full history, with routing by attributes, availability and workload, saved templates, a mobile app for field staff and the option to move from chat to voice or video without losing context. Channel coverage is the widest in this list, from WhatsApp, SMS and RCS to Viber, Apple Messages, Kakao, LINE and Zalo. Pricing is a hybrid: a platform fee from $530 per month that includes 30 named inbox seats and a monthly AI credit allowance, plus a processing fee from $0.07456 per outbound message the platform handles. Inbound messages are free and broadcasts carry no processing fee, but channel delivery is billed at regional rates and the deal is set through sales.

Who it is for

Large enterprises that want one vendor for messaging delivery, contact center inbox and AI agents.

Price

AgentOS platform fee from $530 per month including 30 inbox seats, plus a processing fee from $0.07456 per handled message.

Platform fee Starting at $530/month
Quoted from the vendor pricing page on November 9, 2026.

Key features

• One inbox for chat apps, messaging, email, social and voice with full history
• AI agents with no limit on how many chatbots or agents you build
• Customer data platform and automated customer flows in the same product
• Routing by attributes, agent availability and workload
• Voice and video calls, including Viber and WhatsApp Business calls

Strengths and weaknesses

• Strength: 30 named user seats included in the platform fee
• Strength: Inbound messages and broadcasts carry no processing fee
• Strength: No feature gates between plans, per Infobip
• Weakness: The $530 entry fee is high for small teams
• Weakness: Pricing is set at contracting through sales
• Weakness: Extra seats and AI credits are priced by sales

Key facts

• Platform fee: From $530 per month
• Processing fee: From $0.07456 per outbound message the platform handles
• Seats included: 30 named user seats for the inbox
• Channels: 15+ including Viber, SMS, RCS, email and voice

Where it ranks

Infobip is No. 10 in our Best Omnichannel Messaging Platforms verdict and No. 9 in Best WhatsApp Business Platforms.