Infermedica review

Infermedica solves a narrower problem than the other entries: deciding where a patient should go. Patients describe symptoms by chat, voice or form inside your app, portal or contact center flow, and the engine weighs symptoms, risk factors and conditions to recommend an urgency level and next step. The same engine supports nurse and call center triage and pre-visit intake that collects structured information before the appointment. Developers work through the Engine API, a Platform API with triage, intake and follow-up interview types, and a Conversational Triage API with streaming, handoff and summary reports. Infermedica says its triage is certified as a Class IIb medical device under EU MDR and states HIPAA and SOC 2 Type 2 compliance, and it reports more than 30 million checkups in over 30 countries. It does not book appointments or answer general clinic FAQs, so most buyers pair it with a scheduling bot, and pricing comes through sales.

Who it is for

Providers, payers and telehealth services that need clinically validated symptom triage and structured intake in their own app or portal.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Digital front door triage that recommends the right level of care
• Decision support for nurse and call center triage
• Pre-visit intake that collects structured patient information
• Conversational Triage API with streaming and handoff
• Specialist and channel recommender

Strengths and weaknesses

• Strength: Class IIb medical device certification under EU MDR
• Strength: HIPAA and SOC 2 Type 2 compliance stated
• Strength: 30M+ checkups across 30+ countries, per the vendor
• Weakness: Triage and intake only; no scheduling or general FAQ bot
• Weakness: No public pricing
• Weakness: Needs integration work through its APIs

Key facts

• Scale: 30M+ checkups in 30+ countries, per the vendor
• Certifications: ISO 13485:2016, ISO 27001:2022, EU MDR Class IIb
• Interview types: Triage, Intake, Follow-up

Where it ranks

Infermedica is No. 10 in our Best Healthcare Chatbots verdict.