HubSpot Service Hub review

HubSpot Service Hub makes the most sense when the rest of the company already lives in HubSpot. Tickets, chats and customer records sit on the same CRM as sales and marketing, so agents see deals and emails next to each case. The free plan covers up to 2 users and includes Breeze Assistant for AI help, and Starter adds email and in-app chat support for up to 10 users. The pieces that match this list's angle sit higher: the Help Desk workspace and the customer agent, which answers customer questions across channels, are listed on Professional and Enterprise. That makes the step from Starter to Professional the key budget decision. The pricing page showed us euros, so USD prices are pending here. HubSpot does not publish a macro library in the same way Zendesk or Front do, so check its snippets and templates against your current canned replies before switching.

Who it is for

Companies that already run sales and marketing in HubSpot and want support on the same records.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Help Desk workspace on Professional
• Customer agent that answers customer questions across channels
• Breeze Assistant AI help across HubSpot, including the free plan
• Ticket routing to the right team
• Support records shared with HubSpot's CRM

Strengths and weaknesses

• Strength: Free plan for up to 2 users
• Strength: Support, sales and marketing share one customer record
• Strength: Starter supports up to 10 users
• Weakness: USD prices did not display from our location, so the entry price is pending
• Weakness: The Help Desk workspace and customer agent need Professional
• Weakness: Big jump in seat price from Starter to Professional

Key facts

• Free plan: Up to 2 users
• Starter user limit: Up to 10 users
• Customer agent: Listed on Professional and Enterprise
• Plans: Free, Starter, Professional, Enterprise

Where it ranks

HubSpot Service Hub is No. 8 in our Best Help Desk Software verdict and No. 8 in Best Live Chat Software.